Terms of Service

These Terms of Service (“Terms”) govern your use of the VisiKeep mobile application and related services (“Service”) operated by the provider named in section 19 (“we”, “us”). By creating an account or using VisiKeep, you agree to these Terms. If you do not agree, do not use the Service.

1. Acceptance

By creating an account or using the Service you accept these Terms and the Privacy Policy.

2. Eligibility and account

You must be at least 16 years old, or at least 13 if you live in the United States. Keep credentials secure. Provide accurate account information.

3. Service description

VisiKeep helps you organize and search screenshots from your device photo library.

• Original screenshots remain in your photo library.
• OCR and keyword search run on-device; full OCR text is stored locally in the current implementation.
• Optional Advanced AI and signed-in account features may store compact metadata in the cloud (titles, tags, summaries, collections, details read from the screenshot such as names and email addresses shown in it, embeddings, and related account data) — not permanent original screenshot files and not a full OCR cloud archive in the current implementation.
• Opening an original screenshot requires that the image exists on the device you are using.

We may change, suspend, or discontinue features. We do not guarantee uninterrupted or error-free availability.

4. Your content and ownership

You retain ownership of your screenshots and content. You grant us a limited licence to process data as needed to operate the Service — including on-device OCR, optional cloud metadata sync, and temporary AI analysis transfers when Advanced AI runs.

5. AI features and limitations

AI-generated titles, tags, summaries, and search results may be incomplete or inaccurate. Do not rely on them as the sole basis for legal, medical, financial, or safety decisions. AI features are assistive tools, not automated decisions with legal or similarly significant effects.

6. Acceptable use

Do not misuse the Service, attempt unauthorized access, interfere with security or other users, reverse engineer except as permitted by law, or use VisiKeep unlawfully.

7. Subscriptions, renewal, and cancellation

Paid plans are offered through the Apple App Store or Google Play and managed with RevenueCat: Pro as an auto-renewing subscription, and Lifetime as a one-time purchase.

• The purchase screen shows the selected plan, billing period, and storefront price before you confirm.
• Payment is charged to your Apple ID or Google account at confirmation.
• Subscriptions renew automatically unless cancelled according to store rules (commonly at least 24 hours before renewal).
• Manage or cancel in App Store or Google Play subscription settings.
• Deleting your VisiKeep account does not cancel store billing.
• If a plan includes a free trial, it turns into a paid subscription when the trial ends unless you cancel at least 24 hours before the end of the trial.
• Lifetime is a one-time purchase, not a subscription; its included allowances are shown on the purchase screen.
• Purchases are processed by Apple or Google under their terms. Refunds and statutory withdrawal requests are handled through the store where you bought (App Store: reportaproblem.apple.com; Google Play: your order history within 48 hours of purchase, after that contact us at support@visikeep.com), except where mandatory consumer law provides otherwise. Cancelling stops future renewals; it does not refund the current period unless the store or the law provides for it. When a purchase is refunded, the plan or allowance it paid for ends.

Current allowances for Free, Pro and Lifetime are shown in the app and on the purchase screen and may change with notice.

8. Free and paid features

Free and paid feature sets differ (for example the number of Standard analyses and access to Advanced AI). Exact current allowances appear in the app; they are not frozen in these Terms so they can stay accurate as the product evolves.

9. Intellectual property

The VisiKeep app, branding, and software are owned by us or our licensors. These Terms do not transfer ownership of our IP to you.

10. Reporting content and copyright complaints

What you store in VisiKeep is private to your account and is not published to other users. If you believe content in the Service is illegal or infringes your copyright or other rights, email us at support@visikeep.com with the subject “Content report” and include:

• your name and contact details;
• a description of the content and where you found it;
• why you believe it is illegal or infringing — for copyright, identify the work you own or represent;
• a statement that you are reporting in good faith and that the information is accurate; for copyright, also that you are the owner or authorised to act for the owner, and your physical or electronic signature.

We review reports promptly and may remove or disable access to content and suspend accounts that repeatedly infringe. We will tell you what we decided. If we restrict your content or account, we will tell you why and how to challenge the decision, unless the law prevents it. We may disregard reports that are clearly unfounded or abusive.
This address is also our point of contact for users and authorities under the EU Digital Services Act. You can write to us in English or German.

11. Privacy

Our Privacy Policy explains personal data processing and forms part of these Terms: https://visikeep.com/privacy

12. Account termination

You may stop using the Service and delete your account in the app at any time (Profile → Account → Delete Account). We may suspend or terminate access for breach, risk, or discontinuation. Cloud account data is removed as described in the Privacy Policy; local photos are not removed by us.

13. Disclaimers

To the extent permitted by law, the Service is provided “as is.” AI output and search results are not guaranteed.

14. Liability

Nothing in these Terms limits liability that cannot be limited under applicable law, including mandatory consumer protection and liability for intent or gross negligence under German law where applicable. Where liability may be limited, we are not liable for indirect or consequential damages or for decisions you make based solely on AI output.

15. Consumer rights (EU / Germany)

If you are a consumer in the EU/EEA, mandatory consumer protection rights apply and prevail over conflicting Terms. Digital content purchased via App Store / Google Play is also subject to store terms and refund rules.

16. Changes to the Terms

We may update these Terms. Material changes will update the “Last updated” date and may be noticed in the app. Mandatory law may require a different acceptance process for certain changes.

17. Governing law / jurisdiction

These Terms are governed by the laws of Germany, without prejudice to mandatory consumer protections in your country of residence.

18. Apple App Store

If you downloaded VisiKeep from the Apple App Store: these Terms are between you and us, not Apple. Apple is not responsible for the app or its content, has no obligation to provide maintenance or support, and is not responsible for any product claims, third-party intellectual-property claims or legal compliance relating to the app; to the extent the law allows, Apple’s only obligation if the app fails to meet a warranty is to refund the purchase price. You confirm that you are not located in a country subject to a U.S. Government embargo and are not on a U.S. Government list of prohibited or restricted parties. Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.

19. Contact / Legal Notice

The operator’s name and address will be added here shortly.
Support: support@visikeep.com
Legal Notice (Impressum): https://visikeep.com/legal-notice